File a Claim
From minor mishaps to major catastrophes, our team is ready to handle your claim. Our streamlined process makes it easy to report a claim and get it resolved in a timely manner.
How to Report a Claim
What You’ll Need to File
Your Responsibilities
The Claims Process
Report the Loss
Record the damage, submit photos and documentation, and receive your claim number and adjuster contact.
Review Coverage
A claims professional reviews your policy and the circumstances of your loss.
Inspect & Assess
A field professional inspects the damage, takes photos, and prepares a repair estimate.
Claim Payment
We compare the inspection to your policy terms and explain your payment.
Repair
A contractor of your choice completes the repairs using the provided estimate.
Help Us Fight Insurance Fraud
After a major disaster, the potential for scams is high. If you think insurance fraud is being committed, call the NICB hotline at 1-800-835-6422 or text “FRAUD” and your tip to 847411 or call our claims support at 1-866-228-7993. Tips can be anonymous.
We’re Here 24/7
Customer service is available 24 hours a day, 365 days a year.